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FAQ's

If you have any questions please get in touch.  We support mindful purchasing to reduce carbon emissions and want you to be entirely happy with your purchase.

Purchasing

 

You can place your order over this website, alternatively you can visit one of our stockists (please contact us first if you are interested in a particular item to ensure it is available at your chosen stockist).  Many of our items are unique and may not be available other than on the website.

We use an established secure 3rd party debit and credit card payment service to process online payments.  Once your order has been received, we'll send you a confirmation email. If you don't receive this within 48 hours, please contact us. When your order has been processed and shipped, you will receive a confirmation email.

Commissions and custom orders are subject to a 50% deposit on acceptance with the remaining balance to be paid prior to shipping.

Buyers from outside the EU, please be aware that you may be subject to additional import / custom fees payable in your country.

Discount / Coupon Codes

We offer discount codes from time to time - please note these coupons can only be used once and not in conjunction with any other offer.

Payment and Shipping


Payment must be received in full before your order can be accepted. All prices shown are shown in Euro's.  Product prices exclude postage cost, which is calculated at checkout.

Postage rates:

€6.99 Domestic shipping with Ireland or spend over €150 and get free shipping

€14.99 European Shipping or spend over €250 and get free shipping

€19.99 Rest of World Shipping or spend over €300 and get free shipping

 

Collection of your order from our Irish Studio is possible, please get in touch to discuss.

​Cancellations / Returns & Refunds

If you change your mind after placing your order, please contact us as soon as possible giving your full name and order details. If we haven't yet dispatched your order we will cancel and confirm via email. 

We offer a 30 day money back (minus postage costs) guarantee.  Returns outside of this period may be accepted at our discretion.

 

To ensure your items are covered for any loss or damage we recommend that all items are returned using a tracked delivery service.  We are unable to accept responsibility for lost or damaged items during return transit.

All items must be returned unworn, in their original condition with original packaging complete and seals unbroken.

 

Should you wish to exchange or return an item, please contact us.

Returns made on a non-faulty basis may be charged a restocking fee of up to 20% of the items value. 

Warranty

We are proud of the quality of our work and guarantee to repair any breakages or damage caused by manufacturing fault free of charge within six months. Please note that items damaged as a result of wear and tear are not considered to be faulty.

 

For items to be considered under the warranty repair please contact us to arrange return.

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Jewellery Care

 

Polishing with a soft, lint free cloth is an effective way to keep jewellery looking shiny and lustrous.  Lawless Jewellery should not be cleaned in ultrasonic cleaning equipment as this may affect certain applied finishes or materials.

Remove jewellery when you shower or bathe and particularly when at the beach, in the sea and in chlorinated water as some finishes or materials may be affected. Avoid spraying perfume or applying creams directly onto your jewellery.  

 

Storage in an airtight container or bag will help reduce tarnishing which is inevitable to all metals.

Privacy Policy

We take your privacy very seriously.

 

We do not share or sell any information with third parties other than for the express purpose of delivering the purchased product

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. We do not hold your credit or debit card details in our computer system. 

If you would like to be added to (or removed from) our mailing list please click here.

Copyright

All rights, including copyright in the website are owned by Lawless.  Any use of this website or it's contents including storage or copying in whole or in part for any purpose, other than for the placing of a personal order with Lawless is prohibited.

The contents of this website are for personal and not commercial use, and as such Lawless prohibits any modification, distribution or reposting of any image without prior consent.

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